Who is responsible for your information?
Zobeya is operated by ZOLTECS INVESTMENT LIMITED (UK company number 16132334), through ZOLTECS INVESTMENT LIMITED UK Filial (Swedish organisation number 516413-7894). UK registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Swedish business correspondence: Nordanbygatan 31, 722 23 Västerås, Sweden. For privacy requests, contact info@zobeya.com and identify your Zobeya account. Do not send passwords or identification documents by ordinary email.
Information we process
We process your name, email address or phone number, date of birth, password hash, verification status, settings, profile photos and biography, location and discovery preferences. Depending on the features you use, we also process interests, optional work and study details, languages, relationship goals, likes, matches, messages, shared media, gifts, call participants, status and duration, blocks and reports. Payment and subscription records include selected products, balances, transaction references and payment status. Stripe handles payment-card processing. We also process session, device, connection and security information needed to operate the service.
Why we process information
We use information to provide the service you request: create and secure accounts, verify contact details, show profiles, apply discovery preferences, deliver messages and calls, and process purchases. We also use information for support, fraud and abuse prevention, service reliability, and applicable legal and accounting obligations. Our ordinary legal grounds are performance of our agreement with you, legal obligations and legitimate interests in security and service improvement. Optional marketing cookies require your consent. You can use the service without accepting marketing cookies.
Your profile and sensitive information
Dating preferences and information you choose to share can reveal sexual orientation, religion, health or other sensitive characteristics. Only include information you want to share with the intended audience. Optional sensitive information is used for the features and visibility you choose; you can remove or change it through your profile or contact us. We do not send profile details, dating preferences, conversations or sensitive interests to the Meta pixel. Discovery recommendations do not guarantee compatibility or a relationship. A paid membership badge is not proof of identity.
What other members can see
Profile information and photos made available for discovery can be shown to other members according to your settings. Messages and media are delivered to the people you communicate with. Recipients may save or copy material you share. Use the available photo-visibility, block and report controls. Avoid sharing financial details, identity documents or information you do not want recipients to retain.
Providers and connectivity
one.com supplies hosting infrastructure and outgoing email delivery. Twilio Verify supplies phone-number verification and receives the phone number and verification-related information. Calls currently use browser WebRTC, a server-operated TURN relay and Google STUN servers for connection discovery; these services process network connection information. Stripe processes payments. Browser push services deliver notifications when you permit them. GitHub is used for source-code management; customer profiles and conversations are not intentionally uploaded to the code repository. When you choose a translated language, Google Website Translator may process rendered page text and technical information, including on signed-in pages. Use the English version if you do not want to use that translation service. Providers may process information in different countries according to their service arrangements.
First-party service measurement
Our internal conversion reporting measures page visits, engagement, sign-ups and successful purchases. It can include an account identifier, pseudonymous session key, page category, broad device type, campaign source, event time and country supplied by the hosting proxy. The conversion-events table does not store raw IP addresses, full browsing URLs or conversation contents. This does not mean operational server logs contain no connection information. This reporting skips recognized automated audits and requests carrying Do Not Track or Global Privacy Control signals.
Other disclosures and international processing
Access may be necessary for authorised support, moderation, security and technical operations, and for providers performing those functions. We may disclose information when required by law or to investigate abuse and protect people or the service. Some suppliers operate internationally, so information may be processed outside your country, including outside the EEA or UK. Applicable contractual safeguards and provider arrangements govern those transfers. Contact info@zobeya.com for information about the safeguards relevant to your request.
Retention and account deletion
We keep account and service information for as long as needed to provide your account and the purposes described here. Retention also depends on transaction and accounting requirements, security investigations, disputes and legal obligations. Deleting your account disables it and provides a 14-day restoration period; eligible account records are then subject to scheduled removal. Associated records, operational logs and backups may remain where needed for those purposes or until their replacement or expiry. Copies retained independently by message recipients are outside our account-deletion process. Contact us for a request concerning particular information.
Your choices and privacy rights
You can edit available profile details, change notification choices, block or report members and request account deletion through your account tools. Depending on applicable law, you may request access, correction, erasure, restriction, objection or a portable copy, and withdraw consent for processing that relies on consent. Email info@zobeya.com; we may need proportionate identity verification. You can complain to Sweden's Integritetsskyddsmyndigheten (imy.se), the UK's Information Commissioner's Office (ico.org.uk), or your relevant local authority. If you request a review of our response, contact the same email and explain the issue.
Adults, security and policy changes
Zobeya is for adults aged 18 and over. Contact info@zobeya.com if you believe a child is using it. We use password hashing, authenticated access and role-based application controls; no online service can guarantee absolute security. We update the date on this page when the policy changes. Check this page for the current wording; contact us if you have questions.
Photo verification
AWS processes your selfie video and main photo in Ireland to check liveness and compare your face.
I explicitly consent to AWS processing my biometric data for this photo check.
We do not keep a selfie gallery or create a face-search database. We discard the reference image after comparison. AWS session results become unavailable after three minutes. We retain the consent record and result while your badge is active, then for up to 30 days after it is removed.
Verification is optional. You can keep using Zobeya without a photo badge. Withdraw your consent here at any time.
This is not an identity, age or background check.
Sexuality and gender identity
You can choose to tell us your sexuality and whether you are trans. This is completely optional. Under the GDPR this is special category data, so we only store it when you choose to give it to us, which is your explicit consent (Article 9(2)(a) GDPR).
We use it only to show it on your profile and to let members find you with the matching Discover filters – and only if you turn on "Show this on my profile". If you leave it off, it is never shown to other members and never used in filters. We do not sell it or use it for advertising.
You can change, hide or delete it at any time under Edit profile. Choosing "Prefer not to say" and unticking trans deletes the data and your consent record. It is also deleted when you delete your account.